Average Ecommerce Conversion Rate (2020–2021)
Given the increasing number of online shoppers, as an ecommerce store owner, you need to understand some key ecommerce issues. This includes asking questions like: “What is a good conversion rate for ecommerce?” and “What is a good ecommerce conversion rate benchmark to aspire to?”
The answers to these questions will give you the insight you need on how to improve your average ecommerce conversion rate on your website.
According to the latest data, as of November 2021, average conversion rates across ecommerce businesses were at 2.42 percent, rising 0.42 percentage points from the previous month. It was, however, a 0.02 percentage point fall from the previous year.
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Average Ecommerce Conversion Rate by Products
If you’re looking for an ecommerce conversion rate benchmark for your store, you’ll need to look deeper as rates differ greatly from product to product and market to market.
Currently, products related to arts and crafts have the highest ecommerce conversion rates of 5.08 percent. This category is followed by health and wellbeing at 4.5 percent and kitchen and home appliances at 3.11 percent.
After these three categories, the next five converting product types are as follows:
- Pet care: 2.86 percent
- Home accessories and giftware: 2.8 percent
- Food and drink: 2.58 percent
- Toys, games, and collectibles: 2.46 percent
- Fashion clothing and accessories: 2.36 percent
In terms of ecommerce conversion growth rates, products related to arts and crafts are seeing the fastest year-over-year increase, followed by sports and recreation, and health and wellbeing. Here’s a breakdown of the product categories and their annual growth rates from November 2020 to November 2021:
- Arts and crafts: 25.63 percent
- Sports and recreation: 24.16 percent
- Health and wellbeing: 13.44 percent
- Home accessories and giftware: 13.38 percent
- Food and drink: 8.52 percent
Average Ecommerce Conversion Rate by Market and Device
What you eventually set as an ecommerce conversion rate benchmark also depends on your products’ market and your target audience’s preferred device.
For instance, Q3 2021 data shows that in the US, the average conversion rate for ecommerce shoppers on their mobile phones is 2.2 percent, while that for desktop is higher at 3.7 percent.
In comparison, consumers in Great Britain using mobile phones to shop online generate a conversion rate of 3.5 percent, and those on desktops are at 6.4 percent.